Strata Networks - Internet and Landline Outage – Incident details

All systems operational

Internet and Landline Outage

Resolved
Outage
Started 6 days agoLasted 17 hours 40 minutes

Affected

Internet

Outage from 1:25 AM to 7:05 PM

Landline

Outage from 1:25 AM to 7:05 PM

Updates
  • Resolved
    UTC
    Resolved
    The Internet and Landline Outage has been resolved. If you continue to experience service issues, please contact us so our team can assist you.
  • Monitoring
    UTC
    Monitoring

    Crews have finished repairing fiber and services have been restored, we will continue to monitor to ensure stability.

  • Update
    UTC
    Update

    Crews are actively working to repair the damaged fiber. The current estimated time to complete repairs is approximately four hours, assuming no additional issues are discovered. Additional updates will be provided as restoration efforts continue.

  • Update
    UTC
    Update

    Our technicians have completed their assessment of the service issue affecting a limited number of customers in the Duchesne area. Restoration work is scheduled to resume tomorrow morning when crews return to the site. We appreciate your patience and understanding.

  • Identified
    UTC
    Identified

    Crews are on site responding to damage impacting service and are working to restore connectivity as quickly as possible. We appreciate your patience and will provide updates as they become available.

  • Investigating
    UTC
    Investigating
    There is an outage affecting the Duchesne area(s). If you are not in the Duchesne area(s) or your service has been offline for longer than 1 hour, please get in touch with the Network Operations Center at (435) 622-5151.