Strata Networks - Internet and Landline Outage – Incident details

All systems operational

Internet and Landline Outage

Resolved
Outage
Started 14 days agoLasted 3 hours 44 minutes

Affected

Internet

Outage from 4:20 PM to 8:05 PM

Landline

Outage from 4:20 PM to 8:05 PM

Updates
  • Resolved
    UTC
    Resolved
    The Internet and Landline Outage has been resolved. If you continue to experience service issues, please contact us so our team can assist you.
  • Identified
    UTC
    Identified

    Technicians have identified the cause of the outage as a cut coax line. Repair work is now underway. To support safe repair operations, some additional customers in the area may experience service interruptions while crews work to restore service. We appreciate your patience.

  • Update
    UTC
    Update

    The outage has been isolated to the area surrounding 1250 West north of Main Street in Vernal. Technicians are actively investigating the issue and working to restore service. Additional updates will be provided as they become available.

  • Investigating
    UTC
    Investigating
    There is an outage affecting the Vernal area(s). If you are not in the Vernal area(s) or your service has been offline for longer than 1 hour, please get in touch with the Network Operations Center at (435) 622-5151.